All sales of Our Crystal Singing Bowls, Accessories, and Gift Vouchers are considered final. Therefore, we do not offer a Returns policy, except in cases where goods arrive in damaged condition or if the item(s) received do not match your order. Should you need to return an item, please refer to our Terms & Conditions for Returns.
We take great care to ensure that our packaging is secure and safe for the bowls. For online purchases of Alchemy Crystal Singing Bowls, upon delivery, it is imperative that you carefully inspect the package(s) to ensure there is no visible damage. If there are any doubts about the package’s condition, please photograph the unopened package in the presence of the delivery driver and then proceed to open it. If any damage to the items is detected, please contact us immediately. We will promptly send a replacement.
Additionally, it is essential to handle the bowls with care. When lifting a bowl from a nested set, always grasp the plastic wrap and lift straight up. Avoid striking the bowl with any object too forcefully, and remember to chime and play gently.
We prioritize the safety and satisfaction of our customers and take every measure to ensure the quality and integrity of our products.
